Posted on October 26, 2016 by .

Job opening

The Help Desk Support role is solely responsible for all level one tasks in our corporate environment.  This will include desktop support, VPN troubleshooting, and ensuring all issues are resolved in a timely manner.  Candidates must have basic networking (LAN) and TCP/IP knowledge; strong communication and customer service skills. The candidate must be someone who takes initiative. The candidate must have a positive attitude and interest in a career at a growing company and the willing to adapt to change. The Help Desk Support Specialist will work closely with the Infrastructure and Security teams to ensure the corporate environment is fully optimized and secure using industry best practices.

If you are interested please send your resume to

Position Specific Responsibilities:

  • Communication with customers and C level executive team: keeping them informed of incident progress and resolution times
  • New employee setups: including system builds, imaging, and automation
  • Asset Management: Maintain a current database of corporate equipment, including assets no longer in use
  • Verify the integrity and availability of all hardware, server resources, systems and key processes
  • Perform daily/weekly/monthly maintenance activities to ensure system optimization
  • Support all security and compliance initiatives
  • Contribute to system standard development and documentation
  • Perform maintenance and upgrades during off-hours and provide
  • 24×7 – Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets

Required Technical Skills:

  • Extensive understanding of Windows and MAC operating systems
  • Strong understanding of MS Office, O365, Cloud services
  • Hardware support: laptops, desktops, server\storage and supporting services
  • Active Directory: building user accounts\terminating users\Distribution lists\SEC Groups, Understanding of GPO’s
  • Experience with iPhone\android troubleshooting
  • Remote access support: VPN, remote desktop, TeamViewer
  • Mobile Device Management
  • Basic VMware knowledge a plus
  • Exchange 2010: Managing mailboxes and mail flow issues
  • VoIP and Avaya technologies
  • Card Access Control system: Manage employee access badges
  • Manage and maintain virus and malware activity

Required background:

  • Bachelor’s degree Computer Science or related field or equivalent experience is a plus
  • 4+ years’ experience in direct support of IT Technical Infrastructure components
  • Familiar with HIPAA Security Rule and/or experience with other security and compliance related regulations
  • Certification preferred but not required
  • Previous Experience with 24/7 support
  • Proven track record for event management and journaling techniques

Candidate Profile:

  • Quick reaction time
  • Ability to effectively prioritize and execute tasks in a fast paced environment
  • Desire to take ownership of a problem and see it through to resolution
  • Excellent interpersonal skills
  • Comfortable working in a team-oriented, collaborative environment
  • Develops processes and performs activities to ensure consistent, high quality service/support levels and identifies potential problems/trends
  • Aptitude to translate problem solving skills into repeatable procedures
  • In-depth knowledge of applicable data privacy practices and laws
  • Adaptability and desire to contribute to company growth

Send your resume to

BWBacon @BWBacon
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