Scaling Confience: Nearshore Talent, Global Impact

As a modern, cloud-native LIMS provider, Confience is on a mission to transform how laboratories operate across a wide range of industries.

Designed to meet the evolving needs of labs today, Confience has pioneered a revolutionary approach to lab management that streamlines operations, ensures regulatory compliance, and unlocks significantly more value from their customers' data. We delivered critical talent to help establish their U.S. and Mexico-based teams, working closely with Confience leadership to find the right people to move their vision forward.

Building a truly global team requires a partner who understands the nuances of different cultures and markets,"

Chief People Officer Rachel Gerace reflects on our engagement, adding, "BWBacon's expertise in sourcing talent in both the U.S. and Latin America has been invaluable in helping us create a diverse and high-performing organization."

A Leader in LIMS Innovation

What is LIMS, anyway? Short for Laboratory Information Management Systems, LIMS represents a $2B industry with the majority of companies focused on medicine and drugs. Confience exists on the non-pharma side of LIMS users, with customers in food and beverage, life sciences, energy, chemical, and manufacturing industries.

Think Ocean Spray® testing cranberries for their classic juice – Confience’s technology allows them to track shipments, manage products and dates, and collect test data so if there are any issues, they know exactly where the cranberry batch came from and where it ended up, saving time and reducing product loss.

Managing testing and the chain of custody throughout production and delivery, their flagship SaaS product, the Confience myLIMS platform, helps customers eliminate outdated, clunky software in exchange for professionalizing via modern technologies, enhanced QI Lab, and new data capabilities. Aspiring to eliminate limitations of legacy systems with the implementation of modern, cloud-based technologies, the myLIMS platform increases efficiency by automating routine tasks and centralizing data management from sample intake to reporting.

Building A Global Team

With ambitious goals and an expanding global footprint, the Confience team knew they needed a strategic hiring partner who could keep pace with technical demands as well as align on key cultural values. Gerace explains,

as Confience continues to grow and evolve, we rely on BWBacon as a trusted partner to help us build a world-class team. Their commitment to our success and their ability to deeply understand our business needs and company culture have made them an essential part of our long-term workforce planning strategy."

Returning to old roots, BWBacon Group’s partnership with Confience stems from a long-standing relationship with Confience CEO, Patrick Quinlan. Quinlan, with the support of BWB, was integral to the growth and development of Convercent, an early Denver-tech darling, before it was acquired by OneTrust in 2021.

With an existing confidence in our team's ability to source highly qualified talent, their team was empowered to execute on their workforce planning strategy with more efficiency and ease. Ultimately, we helped isolate local talent and built out a highly capable, international team focused on operational excellence and long-term scalability.

We placed high-impact roles, including:

• Product Marketing Specialist
• Senior Web Developer
• Senior Systems Engineer / IT Project Lead
• Account Executives
• Graphic Designer
• PPC Marketing Specialist
• Financial Analysts
• General Ledger Accountants

Understanding the Need

As Confience scaled rapidly after merging ATL and QSI in 2024, the challenge at hand was to build a technically adept team with the right mix of experience, and quickly, including:

• Recruit engineers, marketing and implementation specialists, as well as other integral roles
• Fill niche technical roles and establish operational leadership for customer-facing projects
• Establish a presence in Guadalajara, Mexico, while preserving company culture and core mission continuity

Acting as an extension of Confience’s internal team, we partnered with leadership to understand their business needs, team culture, and the critical skills required to drive success in each role. Our team then developed and executed a hiring strategy that prioritized agility and seamless integration for new talent joining the Confience team.

Our Approach

1. Deep Discovery & Positioning

We immersed ourselves in Confience’s mission and roadmap to bring their story to the talent marketplace. This foundation guided our talent narrative and outreach strategy, positioning the opportunity in the best light to attract top candidates.

Key Insights:

• • Their vision is to transform businesses in need of modernization into professional, software-enabled companies with thriving cultures that support professional growth and advancement.

• • Professionals will get to be a part of a company with well-established products and long-term, loyal customers. The opportunity lies in helping small to midsize, family-run businesses grow their revenue in a space ripe for innovation and exciting technology advancements.
    
    
  • With an ‘only up from here’ mentality, their culture develops leaders and offers greenfield opportunities to learn about new tech, cloud formation, and architectural transformations.
    
    

2. High-Touch Recruitment

Activating our workforce delivery approach, we tapped into an international network of experienced engineers and product/marketing leaders. Specifically for this search, we sourced top talent in Guadalajara, Mexico.

Rather than rushing through the process, we prioritized quality:

• • Multi-stage vetting through recruiter screens, technical discussions, cultural fit assessments, and reference checks.

• • Navigated communication challenges to ensure transparency, fair offers, and legal compliance for workers based in Mexico.

• • Nurtured ongoing feedback loops that allowed us to narrow in on the ideal candidate background without delaying the hiring process.

• • Provided offer acceptance support, mitigating the risk of uncertainty with pre-offer close calls and post-offer support.

3. Results & Impact

BWBacon built out a brand new faction of the Confience team, completing a major hiring milestone on their roadmap. Adding 8 new team members, we identified candidates who were excited about the work and mission to ensure long-term commitment for this rapidly growing team.

• • High-quality hires across multiple key roles: Placed developers, specialists, and financial roles over the course of 6 months, building out the team in Mexico.

• • 88%+ offer acceptance rate, contributing to rapid growth and quick impact.

• • Forged strong relationships with leadership and hiring managers as candidates we placed became part of hiring teams for other roles.

• • Helped Confience become a global organization, increasing their reach and ability to bring cutting-edge technology solutions to labs all over the world.

Why It Worked

1. Agility: We offered strategic, partner-level support, handling recruiting, candidate engagement, compensation conversations, and rejections throughout the interview process so Confience leadership could focus on interviewing and decision-making.

2. No Spaghetti: Moving with intention and urgency, we uncovered talent that exceeded skill requirements, but also felt excited about Confience's team culture . Anticipating changing needs, we narrowed in on top reqs versus preferred reqs to isolate only the most aligned candidates for review.
   
   
3. Nearshore Network: By tapping into nearshore talent in Mexico, we helped Confience quickly scale with technically skilled professionals in overlapping time zones, adding efficiency, affordability, and cultural cohesion to their operations. 
   
   
4. Enhanced Productivity: Leaning on AI recruiting tools to enhance communication and better understand the talent marketplace outside the U.S., we maximized our productivity in screening, as well as streamlined candidate submissions and built a framework for assessing skills consistently.

What's Next for Confience

Our partnership was especially impactful as Confience prepared for its next chapter: the acquisition of Labsoft, a LIMS pioneer with deep domain expertise in process manufacturing and lab workflows.

By combining forces with Labsoft, Confience is creating a comprehensive and globally competitive LIMS solution that serves both modern and legacy lab environments. This positions Confience as one of the few LIMS companies offering a truly adaptable, end-to-end system that can be deployed across highly regulated, technical, and industrial markets around the world.

With a leadership team focused on technical excellence and client success, Confience is rapidly becoming a preferred partner for organizations seeking a LIMS platform that can evolve with them. We’re proud to support their journey and excited about what comes next.

As Confience continues to grow, BWBacon remains a trusted partner, delivering flexible recruiting solutions that help them stay ahead of the curve, wherever the work takes them.

Growing your team?

At BWBacon Group, we know and live what you are experiencing as an employer or job seeker in tech. We believe great recruiting starts and ends with understanding people.

If you're building a team or seeking a job in tech, please contact us. We are happy to help. Seize the day, every day!